Microsoft Business Solutions CRM helps small-to medium-sized business and divisions of larger organizations increase sales success, deliver superior customer service, and make informed business decisions. Microsoft CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management "Microsoft Business Solutions – Great Plains", and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value—enabling staff to access Microsoft CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality through web, Microsoft Outlook, or a Mobile Device – PDA.